{"id":1620,"date":"2025-09-03T05:22:21","date_gmt":"2025-09-03T05:22:21","guid":{"rendered":"https:\/\/www.adtecbintulu.my\/v8\/?page_id=1620"},"modified":"2026-03-04T02:46:55","modified_gmt":"2026-03-04T02:46:55","slug":"piagam-pelanggan","status":"publish","type":"page","link":"https:\/\/www.adtecbintulu.my\/v8\/piagam-pelanggan\/","title":{"rendered":"Piagam Pelanggan"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1620\" class=\"elementor elementor-1620\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc7a19 e-con-full e-flex e-con e-parent\" data-id=\"ecc7a19\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1db518b e-con-full e-flex e-con e-child\" data-id=\"1db518b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1195db4 elementor-widget elementor-widget-heading\" data-id=\"1195db4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">PIAGAM PELANGGAN<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7399b4a e-flex e-con-boxed e-con e-parent\" data-id=\"7399b4a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bb72f7f e-con-full e-flex e-con e-child\" data-id=\"bb72f7f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b334b8 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"4b334b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4><strong>PIAGAM PELANGGAN ADTEC BINTULU<\/strong><\/h4>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:list {\"ordered\":true} --><\/p>\n<ol>\n<li>Mengeluarkan tawaran kemasukan bagi kursus jangka panjang selewat-lewatnya tiga (3) minggu sebelum kursus bermula;<\/li>\n<li>Memastikan pelajar-pelajar ILJTM disahkan layak dianugerahkan sijil atau diploma berdasarkan keputusan jawatankuasa berkenaan dalam tempoh lapan (8) minggu selepas tamat sesi latihan bagi semester tersebut;<\/li>\n<li>Mengeluarkan surat tawaran kemasukan bagi kursus jangka pendek (KJP) selewat-lewatnya tiga (3) hari sebelum kursus bermula;<\/li>\n<li>Memastikan peserta KJP yang mencatat peratus kehadiran melebihi 80% mendapat sijil dalam tempoh tujuh (7) hari selepas tamat berkursus;\u00a0<\/li>\n<li>Semua aduan diuruskan dalam tempoh lima belas (15) hari bekerja dari tarikh aduan diterima dan tujuh (7) hari bekerja dari tempoh menerima maklumat dari pihak ketiga.<\/li>\n<\/ol>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:heading {\"level\":4} --><\/p>\n<h4><strong>PENCAPAIAN PIAGAM PELANGGAN SEHINGGA MAC 2026<\/strong><\/h4>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:table {\"className\":\"is-style-stripes\"} --><\/p>\n<figure class=\"wp-block-table is-style-stripes\">\n<table>\n<tbody>\n<tr>\n<td><strong>BIL<\/strong><\/td>\n<td><strong>PIAGAM PELANGGAN<\/strong><\/td>\n<td><strong>BAHAGIAN<\/strong><\/td>\n<td><strong>BILANGAN DITERIMA<\/strong><\/td>\n<td><strong>BILANGAN DIPROSES DAN SELESAI<\/strong><\/td>\n<td><strong>PERATUS PENCAPAIAN<\/strong><\/td>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td>Mengeluarkan tawaran kemasukan bagi kursus jangka panjang selewat-lewatnya tiga (3) minggu sebelum kursus bermula<\/td>\n<td>BPPL<\/td>\n<td>60<\/td>\n<td>60<\/td>\n<td>100%<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td>\n<p>Memastikan pelajar-pelajar ILJTM disahkan layak dianugerahkan sijil atau diploma berdasarkan keputusan jawatankuasa berkenaan dalam tempoh lapan (8) minggu selepas tamat sesi latihan bagi semester tersebut;<\/p>\n<\/td>\n<td>BKKL<\/td>\n<td>162 Pelajar Sesi 2\/2025<\/td>\n<td>162 Pelajar Sesi2\/2025<\/td>\n<td>100%<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td>Mengeluarkan surat tawaran kemasukan bagi kursus jangka pendek (KJP) selewat-lewatnya tiga (3) hari sebelum kursus bermula<\/td>\n<td>CESS<\/td>\n<td>110\u00a0\u00a0<\/td>\n<td>110<\/td>\n<td>100%<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td>Memastikan peserta KJP yang mencatat peratus kehadiran melebihi 80% mendapat sijil dalam tempoh tujuh (7) hari selepas tamat berkursus<\/td>\n<td>CESS<\/td>\n<td>120<\/td>\n<td>\u00a0120<\/td>\n<td>100%\u00a0<\/td>\n<\/tr>\n<tr>\n<td>5<\/td>\n<td>Semua aduan diuruskan dalam tempoh lima belas (15) hari bekerja dari tarikh aduan diterima dan tujuh (7) hari bekerja dari tempoh menerima maklumat dari pihak ketiga<\/td>\n<td>Pegawai Khidmat Pelanggan<\/td>\n<td>Bilangan pelanggan diterima ialah 100 orang (Januari-Mac 2026)<\/td>\n<td>\u00a0Setiap pelanggan dilayan dalam tempoh 15 minit<\/td>\n<td>100%\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p><!-- \/wp:table --><\/p>\n<p><!-- wp:image {\"id\":455,\"sizeSlug\":\"large\"} --><\/p>\n<figure class=\"wp-block-image size-large\"><\/figure>\n<p><!-- \/wp:image --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PIAGAM PELANGGAN PIAGAM PELANGGAN ADTEC BINTULU Mengeluarkan tawaran kemasukan bagi kursus jangka panjang selewat-lewatnya tiga (3) minggu sebelum kursus bermula; Memastikan pelajar-pelajar ILJTM disahkan layak dianugerahkan sijil atau diploma berdasarkan [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"breadcrumbs_single_post":"","page_title_panel":"","breadcrumbs_single_page":"","single_page_alignment":"","single_page_margin":"","page_structure_type":"","content_style_source":"","content_style":"","blog_post_streched_ed":"","blog_page_streched_ed":"","has_transparent_header":"","disable_transparent_header":"","vertical_spacing_source":"","content_area_spacing":"","single_post_content_background":"","single_page_content_background":"","single_post_boxed_content_spacing":"","single_page_boxed_content_spacing":"","single_post_content_boxed_radius":"","single_page_content_boxed_radius":"","disable_featured_image":"","disable_post_tags":"","disable_author_box":"","disable_posts_navigation":"","disable_comments":"","disable_related_posts":"","disable_header":"","disable_footer":"","footnotes":""},"class_list":["post-1620","page","type-page","status-publish","hentry","rishi-post","no-post-thumbnail"],"yoast_head":"<!-- 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